End User Licence Agreement




We recommend that you print a copy of this EULA for future reference.


1.1. We (TECHSHIFT LIMITED (trading as ‘CALLIE’), a company incorporated in England and Wales under number 11652803 and whose registered office is at The Enterprise Centre University of East Anglia, Norwich Research Park, Norwich, United Kingdom, NR4 7TJ (“Callie”, “us” or “we”) license you to use:

1.1.1. The Callie App mobile application software and/or the Callie Guardian App mobile application software (collectively and individually referred to as the “App”) and any updates or supplements to the App. The App provides a safety consultation platform and enables users and their “Guardian” (meaning the person(s) nominated by a user of the Callie App who can watch over them via the Callie Guardian App and receive notifications for certain user activities on the Callie App (e.g. when a user has raised an alarm) to connect;

1.1.2. The Callie Guardian Portal on the Callie website (as an alternative to the Callie Guardian App (this EULA will also govern your use of the Callie Guardian Portal, to the extent applicable (it being acknowledged that the Callie Guardian Portal is not downloadable)));

1.1.3. The related online guides and documentation at www.getcallie.com and it’s subdomains (“Documentation”); and

1.1.4. The features available via the App and the data and information that we provide to you through it (“Services”),
as permitted in this EULA.

1.2. You may use the main features of the App on a free of charge basis. In addition, at your option, you may use the CalliePlus feature on a subscription basis in accordance with the following terms:

1.2.1. “CalliePlus” provides you with a third party guardian feature by using an Alarm Receiving Centre (“ARC”). To use the ARC, the App or Hardware can be used to raise an alarm and the ARC will call the telephone number provided by the user. The maximum call length target to the ARC is 15 minutes (subject to emergency situations which may require additional time (at the ARC’s discretion));

1.2.2. You can upgrade to CalliePlus within the App on a monthly or annual subscription basis for the fees specified in the App or via our e-commerce store and the following terms will apply: We will take payment for the CalliePlus fees via Stripe on a monthly or annual basis in advance in accordance with the applicable subscription selected by you; All amounts payable must be made in pounds sterling (GBP) and are non-refundable (unless stated otherwise in this EULA); All fees are exclusive of VAT, which shall be payable in addition to the fees (where applicable); If you do not pay any fees by the relevant due date, we reserve the right to suspend the CalliePlus features and/or your use of the App and charge you for interest at 4% above the Bank of England base rate on any outstanding sums until payment is made; We always try and ensure that the prices shown in the App are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the CalliePlus fees that you have ordered, we will let you know as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it; and All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay. If your credit or debit card payment is not processed successfully for any reason, we reserve the right to re-attempt to process payment up to a maximum of four times within a reasonable period;

1.2.3. We automatically take payment for the subscription fees from you each month / year (in accordance with the applicable subscription selected by you) unless cancelled by you in the App. You can deactivate automatic renewal in your billing settings within the App. You can cancel your CalliePlus subscription upon providing us with at least 30 days advance written notice at any time;

1.2.4. By upgrading to CalliePlus, you hereby authorise us to provide you with the CalliePlus Services immediately (without waiting for the 14 day ‘cooling off’ period to expire under the Consumer Contracts Regulations 2013 (“CCR”)). Notwithstanding, under the CCR you can terminate your CalliePlus subscription immediately at any time during the 14 day cooling off period by contacting us in accordance with clause 5.2 or posting a notice of cancellation to our address detailed in clause 1.1 (in the form specified in part B of Schedule 3 of the CCR or any other clear statement setting out the decision to cancel the CalliePlus subscription). We will promptly refund you for a pro-rata portion of the CalliePlus for period that you have paid for CalliePlus, but not received the CalliePlus Services;

1.2.5. We will use commercially reasonable efforts to ensure that the ARC System will be available to monitor and respond to alarms 24 hours a day, seven days a week, but you acknowledge and agree that the ARC system may be unavailable during any periods of planned or unplanned maintenance. We will use reasonable efforts to publish times of planned system outages in advance;

1.2.6. You must use reasonable endeavours to ensure that false alerts transmitted from the App to the ARC system are kept to a minimum. In the event any ARC system exceeds more than 20 false alerts within 60 minutes then we may (at our sole discretion) ignore all activations from that specific user for a period of 60 minutes;

1.2.7. We will not be liable for any loss or damage suffered by you, arising from any defect, or malfunction of your (or any third party’s) equipment, telephone lines, or any other signalling methods used to transmit signals from the premises to the ARC system; and

1.2.8. We will not be liable for any loss or damage suffered by you during an alarm response call out and/or or whilst waiting for the emergency service to arrive at in response to a confirmed alarm activation.

1.3. PLEASE NOTE: The ARC is intended to provide a response structured around getting the user somewhere safe, it is not intended as a replacement for the emergency services. Where the ARC does contact the emergency services on your behalf, we do not guarantee that any required emergency services will attend or respond immediately to any notifications received by us through the ARC and we will have no liability to you in any emergency services fail to respond to your satisfaction.


2.1. Under data protection legislation, we are required to provide you with certain information, including: who we are; how we process your personal data and for what purposes; and your rights in relation to your personal data and how to exercise them. This information is provided in the Callie Privacy Notice at https://www.getcallie.com/pages/privacy-notice and it is important that you read that information.

2.2. We agree to keep your information (which is reasonably deemed to be confidential) that is disclosed to us (either orally, in writing or via the App) in strict confidence and without limit in time. Such confidential information can be used by us in relation to the provision of the Services and can be provided to our employees, agents and advisors that reasonably need access to it, provided that they are subject to confidentiality obligations. However, we can freely use confidential information if it: is in the public domain (without fault by Callie); is already known to Callie; is disclosed from another non-confidential source; or is required to be disclosed by law (provided that, where permitted by law, Callie notifies you as soon as possible following its receipt of the disclosure request.


3.1. The ways in which you can use the App and Documentation may also be controlled by the Google Play Store and/or Apple App Store rules and policies at: (i) https://play.google.com/about/play-terms/ and (ii) https://www.apple.com/uk/legal/, and the Google Play Store’s and/or Apple App Store's rules and policies will apply instead of this EULA where there are differences between the two.


4.1. The App has been tested on UK mobile phones only.

4.2. The App requires a mobile phone or other handheld device with the minimum requirements, as detailed at https://play.google.com/store/apps/details?id=app.techshift.callie and https://apps.apple.com/gb/app/id1612477751.

4.3. PLEASE NOTE: Any hardware (e.g. the Callie Safety Bracelet) that is made available by Callie for use with the Callie App (“Hardware”) is compatible with Android and Apple iOS devices in the UK only. Such Hardware is optional, but is required for certain features within the App. The Hardware may be purchased by you under a separate order for those items at https://www.getcallie.com/products/callie-safety-bracelet.


5.1. Support. If you want to learn more about the App or the Services or have any problems using them please take a look at our support resources at https://www.getcallie.com/. We will do our best to respond to you withing a reasonable time period, but we do not provide guaranteed response times.

5.2. Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at support@getcallie.com or use the contact form at https://www.getcallie.com/pages/contact.

5.3. How we will communicate with you. If we have to contact you, we will do so by notifications within the App, by SMS, by email or by post, using the contact details you have provided to us.


6.1. In return for your agreeing to comply with this EULA you may:

6.1.1. download a copy of the App onto your device and view, use and display the App and the Services on such devices for your personal purposes only;

6.1.2. use any Documentation to support your permitted use of the App and the Services; and

6.1.3. receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.

6.2. One of the Callie App features is to appoint a Guardian and to do this, we will need the name and phone number of your nominated Guardian. You agree that you must not submit any of your Guardian’s personal data to us unless your Guardian has provided their express prior permission for you to do so.

6.3. You can track your location within the App by enabling GPS location data. This can be helpful for a Guardian to identify your location in an emergency situation. Location tracking is optional, but please note that if it is not enabled, the App functionality will be limited as the maps feature will not be operational.

6.4. We are giving you personally the right to use the App and the Services as set out above. Guardians may download the Guardian Callie App to link to the Callie App, but for the avoidance of doubt, you may not transfer the App or the Services to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must firstly remove the App.

6.5. If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with this EULA, whether or not you own the phone or other device.

6.6. You are responsible for maintaining the confidentiality of your account and password and you agree to accept responsibility for all activities that occur under your account or password. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.

6.7. Service Warranties. We warrant that the Services will be performed with reasonable care and skill. If we fail to do so, you can ask us to repeat the Services. If you are a CalliePlus subscriber, if repeating the Services is impossible, or not done within a reasonable time without significant inconvenience, you may have a right to a reduction in the CalliePlus fees. All other terms implied by law relating to Services apply to this EULA.


7.1. We may need to change this EULA to reflect changes in law or best practice or to deal with additional features which we introduce from time to time.

7.2. We will give you at least 30 days’ notice of any change by notifications within the App, by SMS, by email or by post, with details of the change or notifying you of a change when you next start the App.

7.3. If you do not accept the notified changes you will not be permitted to continue to use the App and the Services and you will receive a pro-rata refund for any period that you have paid for CalliePlus, but not received the CalliePlus Services.


8.1. From time to time we may automatically update the App and change the Services to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.

8.2. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

8.3. The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you downloaded it. We do not guarantee that older versions of the operating system will be compatible with the App (and in such circumstances you may be eligible for a refund for any CalliePlus subscription if CalliePlus is not operational on your device (at our sole discretion)).


9.1. The App or any Services may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

9.2. You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.


10.1. You agree that you will:

10.2. Except in the course of permitted sharing in accordance with clause 6.2, not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;

10.3. not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

10.4. not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in this EULA;

10.5. not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:

10.5.1. is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective;

10.5.2. is not used to create any software that is substantially similar in its expression to the App;

10.5.3. is kept secure; and

10.5.4. is used only for the Permitted Objective; and

10.6. comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Services.

10.7. You must:

10.7.1. not use the App or any Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this EULA, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Services or any operating system;

10.7.2. not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Services, including by the submission of any material via the App (to the extent that such use is not licensed by this EULA);

10.7.3. not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Services;

10.7.4. not use the App or any Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

10.7.5. not collect or harvest any information or data from any Services or our systems or attempt to decipher any transmissions to or from the servers running any Services.


11.1. All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App, the Documentation and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with this EULA.


12.1. DISCLAIMER. The App is provided on ‘as is’ basis only and you assume sole responsibility for your use of the App, the Services, the Documentation and the ARC (where you are a CalliePlus subscriber) by you and any actions or omissions taken by you as a result from such use. We are not liable or responsible for any of your actions or omissions resulting from your use of the App, the Services, the Documentation and/or the ARC (where you are a CalliePlus subscriber)

12.2. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with this EULA, we are responsible for loss or damage you suffer that is a foreseeable result of us breaching the terms of this EULA or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted this EULA, both we and you knew it might happen. Subject to clause 12.3, our maximum total liability to you in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising under or in connection with this EULA will be limited to a sum equal to the greater of: (i) (where you are a CalliePlus subscriber only) the CalliePlus fees paid or payable by you in the 12 months prior to the event giving rise to such claim for damages (to be increased on a pro rata basis to equate to 12 months of fees if the contract period is shorter than 12 months); or (ii) £100:

12.3. We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

12.4. When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

12.5. We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.6. Limitations to the App and the Services. The App and the Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Services. Although we make reasonable efforts to update the information provided by the App and the Services, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

12.7. Exclusion of implied terms. To the extent permitted by law, except as otherwise stated in this EULA, all warranties, conditions and other terms implied by statute or common law are excluded from this EULA.

12.8. Please check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the relevant appstore site and in the Documentation) meet your requirements.

12.9. We are not responsible for events outside our control. If the provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to terminate this EULA and (for CalliePlus only) receive a pro-rata refund for any period that you have paid for CalliePlus, but not received the CalliePlus Services.


13.1. We may end your rights to use the App and Services at any time by contacting you if you have broken this EULA in a material way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

13.2. If we end your rights to use the App and Services:

13.2.1. you must stop all activities authorised by this EULA, including your use of the App and any Services; and

13.2.2. you must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.

13.3. We may remotely access your devices and remove the App from them and cease providing you with access to the Services.

13.4. You may terminate this EULA immediately at any time by providing us with notice in accordance with clause 5.2 (subject to clause 1.2.3 in relation to CalliePlus subscribers).

13.5. Any provision of this EULA that expressly or by implication is intended to come into or continue in force on or after termination or expiry of this EULA shall remain in full force and effect. Without limitation, this includes the following provisions: clause 2.2, clause 11 and clause 12.


14.1. Interpretation. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular. The terms ‘including’, ‘include’, ‘in particular’ or any similar expression shall be illustrative only and are not intended to limit the sense of the words preceding those terms. Clause headings are for reference purposes only and shall not affect the interpretation of this EULA. A reference to ‘writing’ or ‘written’ includes email unless stated otherwise, but not faxes.

14.2. We may transfer this agreement to someone else. We may transfer our rights and obligations under this EULA to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

14.3. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under this EULA to another person if we agree in writing.

14.4. No rights for third parties. This EULA does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

14.5. If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of this EULA operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

14.6. Even if we delay in enforcing this contract, we can still enforce it later. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under this EULA, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.7. Which laws apply to this contract and where you may bring legal proceedings. This EULA governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.