E-Commerce Terms & Conditions
Please read these conditions carefully before placing an Order with Callie. By placing an Order for Products with Callie, you signify your agreement to be bound by this contract.
1. WHERE TO FIND INFORMATION ABOUT US AND OUR PRODUCT
1.1. You can find everything you need to know about us, TECHSHIFT LIMITED (trading as ‘CALLIE’), a company incorporated in England and Wales under number 11652803 and whose registered office is at The Enterprise Centre University of East Anglia, Norwich Research Park, Norwich, United Kingdom, NR4 7TJ (“Callie”, “us” or “we”) and our Products on our website https://www.getcallie.com/ (“Website”).
2. ORDERS
2.1. WE ONLY ACCEPT ORDERS WHEN WE’VE CHECKED THEM. All orders that you place on the Website (“Orders”) are subject to acceptance by Callie and subject to the availability of the relevant Products on the Website (as made available by Callie from time to time) (“Products”). If the Products ordered are not available, you will be notified by e-mail and you will have the option either to wait until the Products are available from stock or to cancel your Order. You must be over 18 to place an Order through the Website.
2.2. SOMETIMES WE REJECT ORDERS. Any Orders placed by you will be treated as an offer to purchase the Products from us and we have the right to reject such offers at any time, for example, because a Product is unexpectedly out of stock, because you are located outside the UK or because the Product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid. If we discover an error in the price of the Products that you have ordered we will let you know as soon as possible and give you the option of re-confirming your Order at the correct price or cancelling it.
2.3. WE CHARGE YOU WHEN WE SUPPLY YOUR PRODUCT. When you place an Order to purchase a Product from Callie, we will send you a message confirming receipt of your Order and containing the details of your Order (the “Order Confirmation”). The Order Confirmation is acknowledgement that we have received your Order, and does not confirm acceptance of your offer to buy the Product(s) ordered. We only accept your offer, and conclude the contract of sale for a Product ordered by you, when we: (i) debit your credit, debit card or (ii) dispatch the Product(s) to you and send an e-mail confirming to you that we've dispatched the Product(s) to you (the “Dispatch Confirmation”) (whichever is earliest). If your Order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Dispatch Confirmation.
2.4. THE PRODUCTS ARE FOR PERSONAL USE ONLY. The Products sold on the Website are not intended for commercial re-sale or distribution. We reserve the right to cancel Orders and/or suspend accounts where we believe Products are being ordered in breach of this provision.
2.5. PRODUCTS CAN VARY SLIGHTLY FROM THEIR PICTURES. A Product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. Because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website can be out by up to 2%.
3. DELIVERY, TITLE AND RISK
3.1. WE’RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL. Please note that unless otherwise stated on the website, delivery estimates are estimates only; they are not guaranteed delivery times and should not be relied upon as such. If our supply of your Product is delayed by an event outside our control, including without limitation, an act of God, war, strike lock-out, industrial action, pandemic, fire, flood, drought, tempest, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team at https://support.getcallie.com to end the contract and receive a refund for any Products that you have paid for, but not received, less reasonable costs we have already incurred.
3.2. YOU ARE RESPONSIBLE FOR THE PRODUCTS ONCE THEY ARE DELIVERED. You will assume the risk for the Products once they have been delivered to you. Risk in the Products will only transfer back to Callie upon it’s (or its agents’) physical receipt of the Products in the event that they are eligible to be returned in accordance with this contract. Title to the Products in your Order will pass to you on delivery of the Products provided that we have processed and received payment in full for those Products.
4. PRICE AND PAYMENT
4.1. WE PASS ON SOME INCREASES IN VAT. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. If the rate of VAT changes between your Order date and the date we supply the Product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect. We will display a breakdown of the VAT element of the fees at checkout.
4.2. WE CONDUCT PAYMENT CHECKS. Payment can be made by any major credit or debit card. Payment will be debited and cleared from your account before the dispatch of your Products to you. You confirm that the credit, debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. If your credit or debit card payment is not processed successfully for any reason, we reserve the right to re-attempt to process payment up to a maximum of four times within a reasonable period.
5. YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR PRODUCT
5.1. We sell a number of different Products through the Website and each has their own warranties in relation to: (i) satisfactory quality; (ii) defects; and (iii) fitness for particular purposes. Please see the Product webpage on the Website for the applicable Products in your Order BEFORE placing your Order as these may contain specific terms in relation to suitable uses for the Product, Product warranty periods and remedies in respect of manufacture defects, and such terms will hereby be deemed to be incorporated into this contract.
5.2. If you think there is something wrong with your Product, you must contact our Customer Service Team at https://support.getcallie.com. Please provide details of the fault and where possible attach pictures to your message. We will then investigate the claim and resolve the matter in accordance with the applicable warranty rights. We honour our legal duty to provide you with Products that are as described to you on our Website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us, as detailed in clause 13 below.
5.3. SUMMARY OF YOUR KEY LEGAL RIGHTS. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. Without limitation, during the expected lifespan of your Product your legal rights entitle you to the following:
5.3.2. up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
5.4. Callie shall be under no liability in respect of any defects arising from fair wear and tear, your negligence, abnormal working conditions, failure to follow the manufacturer’s or Callie’s instructions (whether oral or in writing), misuse or alteration, or repair of the Products without the manufacturer’s or Callie’s approval.
6. YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND
6.1. YOUR LEGAL RIGHT TO CHANGE YOUR MIND. For most of our Products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
6.2. WHEN YOU CAN’T CHANGE YOUR MIND. The consumer cancellation rights cease to be available in the case of an Order for the supply of sealed computer software if the goods become unsealed after delivery or for goods that diminish in value due to consumer handling. This applies to the Callie smart-jewellery range due to the fact that once the packing is opened, the battery life (estimated to be one-year) commences and we are therefore unable to accept returns unless there is a Product fault (pursuant to clause 5 above).
6.3. THE DEADLINE FOR CHANGING YOUR MIND. If you change your mind about a Product you must let us know no later than 14 days after the day we deliver it.
6.4. HOW TO LET US KNOW. To let us know you want to change your mind, contact our Customer Service Team at https://support.getcallie.com or you can complete and email to us the example model cancellation form below to hello@getcallie.com, but it is not obligatory.
6.5. MODEL CANCELLATION FORM:
I hereby give notice that I cancel my contract of sale of the following Products:
ordered on:
Order number:
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):
Date:
6.6. YOU HAVE TO RETURN THE PRODUCT AT YOUR OWN COST. You have to return your Product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can send the Product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. For help with returns, including our collection arrangements for Products which can’t be posted, please contact our Customer Service Team at https://support.getcallie.com. We will need to know your Order number, the item you want to return and the reason for the return. Upon receipt of these details, we will provide you with a unique returns authorisation number and all the necessary information to arrange the return. Please package the item securely and ensure our returns number is included inside. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
6.7. Where we have agreed to pay for the return costs, we only refund standard delivery costs. We don’t refund any extra you have paid for express delivery or delivery at a particular time.
6.8. We reduce your refund if you have used or damaged a Product. If you handle the Product in an acceptable way, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the Product’s condition is not “as new”, price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the Product, no refund may be due. Our Customer Service Team can advise you on whether we’re likely to reduce your refund.
6.9. When and how we refund you. If you tell us you have changed your mind about a Product that hasn’t been delivered or one that we’re collecting from you, we refund you as soon as possible and within 14 days. If you’re sending your Product back to us, we refund you within 14 days of receiving it (or receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.
7. WE CAN CHANGE PRODUCTS AND THESE TERMS
7.1. CHANGES WE CAN ALWAYS MAKE. We reserve the right to make changes to this contract at any time. You will be subject to the Callie e-Commerce Terms & Conditions in force at the time that you order Products from us, unless any change to the Callie e-Commerce Terms & Conditions is required to be made by law or government authority (in which case it may apply to Orders previously placed by you). We can always change a Product:
7.1.2. to make minor technical adjustments and improvements. These are changes that don’t affect your use of the Product.
7.2. We reserve the right, however, to change prices on the Website at any time without notice to you (save that any changes will not affect Orders in respect of which we have sent you a Dispatch Confirmation).
8. WE CAN END OUR CONTRACT WITH YOU
8.1. We can end our contract with you for a Product and claim any compensation due to us if you don’t, within a reasonable time, either allow us to deliver the Product to you.
9. WE DON’T COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR PRODUCTS
9.1. Subject to clauses 9.2 and 9.3, we’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
9.1.2. CAUSED BY A DELAYING EVENT OUTSIDE OUR CONTROL. We’re not responsible for delays outside our control, but we will aim to keep you apprised of any delays;
9.1.3. AVOIDABLE. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use; or
9.1.4. A BUSINESS LOSS. It relates to your use of a Product for the purposes of your trade, business, craft or profession.
9.2. Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
9.3. Subject to clause 9.2, our total liability to you in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising under or in connection with this contract will be limited to a sum equal to the amount paid or payable by you for the Product(s) in respect of one incident or series of incidents attributable to the Order(s) giving rise to such claim for damages.
9.4. This clause 9 does not affect your statutory rights where you are a consumer, nor does it affect your contract cancellation rights (where applicable).
10. INTELLECTUAL PROPERTY
10.1. Unless otherwise agreed, you will not acquire any rights in any intellectual property in the Products or in their packaging or labels which include trade marks or brand logos and any such rights which you may by law acquire will be assigned automatically to Callie. You agree not to remove deface or cover up any name plates, logos or trade marks appearing on the Products.
11. WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY NOTICE
11.1. How we use any personal data you give us is set out in our Privacy Notice: https://www.getcallie.com/pages/privacy-notice.
11.2. When you shop on the Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information.
12. YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US
12.1. COMPLAINTS. Our Customer Service Team will do their best to resolve any problems you have with us or our Products. Please contact us at https://support.getcallie.com to raise any issues.
12.2. RESOLVING DISPUTES WITHOUT GOING TO COURT. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you submit a complaint us, we may propose a form of alternative dispute resolution to resolve the matter. If you’re not satisfied with the outcome you can still go to court.
12.3. You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
13. OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT
13.1. This contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Each party acknowledges that in entering into this contract it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that are not set out in this contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this contract.
13.2. All obligations in this contract which expressly, or by their nature, are intended to continue beyond the termination of this contract will survive the termination of this contract.
13.3. We can transfer our contract with you, so that a different organisation is responsible for supplying your Product.
13.4. You can only transfer your contract with us to someone else if we agree to this.
13.5. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
13.6. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
13.7. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
14. CALLIE SMART-JEWELLERY SPECIFIC TERMS - IT IS IMPORTANT THAT YOU READ THESE TERMS BEFORE PLACING AN ORDER FOR ANY SMART-JEWELLERY PRODUCTS
14.1. CESSATION OF CANCELLATION RIGHTS DISCLAIMER. As detailed in clause 6.2 above, if you open the packaging of any Callie Smart-Jewellery, you will lose your right to return the Product. This is due to the fact that once the packing is opened, the battery life (estimated to be one-year) commences and we are therefore unable to accept returns unless there is a Product fault (pursuant to clause 5 above).
14.2. COMPATIBILITY DISCLAIMER. We cannot guarantee that the Callie Smart-Jewellery will work with all mobile phones / tablets (but it will generally work with UK Android and Apple iOS devices). We can confirm that it will be compatible with iPhone, Samsung and Google models that are Bluetooth capable and currently supported by their manufacturer for the newest iOS or Android version, but all other devices will be at your sole risk. The Callie Smart-Jewellery requires a device with the minimum requirements, as detailed at https://play.google.com/store/apps/details?id=app.techshift.callie and https://apps.apple.com/gb/app/id1612477751. The Callie Smart-Jewellery has been certified for use and sale in the UK and Europe.
14.3. BATTERY-LIFE DISCLAIMER. The battery of any Callie Smart-Jewellery is measured from its first use. The batteries have a finite battery life, which is estimated to be one year, depending on frequency of usage (i.e. pressing the alarm button on the Callie Smart-Jewellery everyday will result in a significantly shorter battery life). Please note that the batteries in the Callie Smart-Jewellery cannot currently be replaced.
14.4. BATTERY NOTIFICATION DISCLAIMER. Please note that there is not information available in the Callie App (that pairs with the Callie Smart-Jewellery) to notify you of the current battery life of the Callie Smart-Jewellery. You will be able to see a green marker in the Callie App to show that the Callie Smart-Jewellery is connected. However, it is your sole responsibility to determine if you have sufficient battery life on the Callie Smart-Jewellery before any intended use of the Callie Smart-Jewellery. We recommend that you test the Callie Smart-Jewellery before each intended use.
15. ANTI-SPIKING PRODUCTS SPECIFIC TERMS - IT IS IMPORTANT THAT YOU READ THESE TERMS BEFORE PLACING AN ORDER FOR ANY ANTI-SPIKING PRODUCTS
15.1. CESSATION OF CANCELLATION RIGHTS DISCLAIMER. Returns are not accepted for any anti-spiking product due to you changing your mind. We cannot accept returns or exchanges for drink protectors if you simply change your mind or decide you no longer need the item. This policy is in place due to the hygienic nature of the product, which comes into direct contact with liquids and the body.
15.2. COMPATIBILITY DISCLAIMER. We cannot guarantee that the anti-spiking product is compatible with your specific needs or requirements. It is the responsibility of the customer to ensure that the product meets their expectations before making a purchase.
15.3. PREVENTION OF DRINK SPIKING DISCLAIMER. While our anti-spiking products are designed to add an extra layer of security, we cannot guarantee the complete prevention of drink spiking. The product is intended to provide an additional safeguard, yet it may not eliminate all risks. Customers are encouraged to remain vigilant and take personal precautions in social settings.
15.4 LOCATION OF AVAILABILITY. Our anti-spiking products are only available in the United Kingdom and Ireland.